Shipping & Delivery

Everything you need to know about getting your Pondex order delivered to your door.

When Will I Receive My Order?

Most orders arrive within 7-15 business days. Here's the breakdown:

• Processing: 1-3 business days (weekends and holidays excluded)
• Standard delivery: 7-15 business days after dispatch
• Express delivery: 5-10 business days (available at checkout)

Delivery times may vary by location. International shipments may take longer due to customs processing.

Is Shipping Free?

Yes — standard shipping is completely free on every order, no minimum required. Express shipping is available for an additional fee at checkout.

How Can I Track My Order?

You'll receive an email with a tracking number once your order ships. Use that number on the carrier's website to follow your package in real time. Tracking updates usually begin 2-5 days after shipment.

Do You Ship Internationally?

We ship to most countries around the world. International customers should be aware that customs duties and import taxes may apply. These fees are set by your local government and are not included in the order total.

What If My Package Is Lost?

If your order hasn't arrived within the estimated window, get in touch at [email protected]. We'll coordinate with the shipping carrier. If the package is confirmed lost, we'll send a replacement or provide a full refund.

More questions? Reach out to [email protected] anytime.